MacPaw Reviews Read Customer Service Reviews of www macpaw.com
Selecting it brings you to a MacPaw page that says, “It’s time to share your excitement and inspire folks to fine-tune their Macs too.” Here is where you will find their social media links. VoiceOver eventually said, “Side bar” and a few seconds later said that I was on a table. The sidebar had many options including Smart Scan, System Junk, Trash Bins, and Malware Removal.
- And we do it all with our customers and clients in mind.
- They had promised a full refund within 30 days, but then refused to issue it when I tried to cancel after only 18 days.
- Personally, it’s not my cup of tea, but I can see the appeal for others.
- It does, however, show how many files have been scanned the entire time you’ve used the product.
- Using VO +_Left Arrow, I got to a Review Details button.
Retail customer service and support are a set of actions aimed at providing customers with superb services, timely answers and help should they require it. Intelligent Payment Dunning in order to maximize the rate of successful payments even if it failed initially. Email Dunning helps create and send optimized pre-billing and payment failure messages to customers.
We make Mac speak human!
This requires listening and hearing them no matter how angry, irritated or disappointed they might seem. Most customers want someone to talk to and to tell their issue to. The main thing to remember is if a customer is angry, they are not angry at a customer service consultant but with the issue itself. For 15 years and counting, the MacPaw team has been on a mission to help machines help people.
- In my experience of owning Clean My Mac for many years, whenever there’s an issue, you get a helpful response no later than 48 hours and usually within 24.
- Eventually, I just ended up uninstalling the software and went elsewhere.
- They don’t tell you that it causes serious problems with memory usage.
- When the screen re-loads, there will be information about another MacPaw product and a Get It Now button.
- It also suggests that the company is organized and has taken steps to secure its online presence.
I gotta say, I’m not super impressed with these guys. Sure, their website looks pretty snazzy, but when it comes down to it, their “cleaner” product left a lot to be desired. I mean, I thought it was supposed to make my Mac run macpaw customer service faster and smoother, but in reality, it didn’t do much at all. And don’t even get me started on their customer service. When I realized I had been charged for something I didn’t even want, I reached out to them for help.
Conduct and participate in team building
You also have the MacPaw 24/7 Customer Care Live Chat feature if you need more assistance. You simply click on the Updater option and you’ll see the apps that need to be updated. Click the Update button and you’ll have the latest version of your apps in no time. With CleanMyMac X, you can cover multiple devices with annual subscriptions that cover two or five Macs.
When available, documentation for software is also available online. We encourage you to review the documentation and try the software prior to making your purchase to ensure that it meets your requirements. Our teams are completely free to speak up their minds to their managers. We always listen to everyone’s concerns and make sure everybody is comfortable with their product and the team.
It’s not only time-consuming to clean these remnants up, but if you forget to look in any area, part of the app is still there taking up space. CleanMyMac X removes the entire application for you. One of the bigger selling points for the CleanMyMac X software is how much you can do with device optimization.
MacPaw is a socially responsible and caring company with robust CSR programs. Helping global tech Unicorns scale faster by taking perfect care of their customers via chat, email, phone… It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations.
I gotta tell ya, their business practices can be real shady. I mean, I was trying to cancel my subscription and they had no option for that, so they basically tried to rob me. It took real effort to track down their email to get them to stop billing me for the next year. And even then, Christine, the lady I was talking to, offered me a discount instead of honoring my request. I had to repeat myself multiple times before she gave me a convoluted solution involving iTunes, and then she never even followed up to make sure everything was cancelled. But you know what’s even worse than their sketchy business practices?
This will give you a good feel for the app and help you decide if you want to make a purchase. When the screen re-loads, there will be information about another MacPaw product and a Get It Now button. There is an option to View Log that will list what has been deleted.
There is an Assistant button to the left of the sidebar. The Assistant gives suggestions based on which feature you are using. Since 2008, MacPaw has launched more than 10 products to help their customers stay secure, focused and productive while online. Oleksandr is also a co-founder of the SMRK Venture Capital Fund, which provides venture investment for Ukrainian IT startups. We provide superb customer service support, as it is in our DNA. There is no SupportYourApp without a customer centricity and that is a guarantee for a superb customer care outsourcing solution.
But efficient collaboration is impossible without good team building. Customer experience has to be superb to turn shoppers into repeat customers almost on the spot. The developer, MacPaw Way Ltd, indicated that the app’s privacy practices may include handling of data as described below.
People around the world can join MacPaw’s effort and support Ukrainians in the challenging times of a full-scale russian invasion. You can do this via MacPaw Foundation, a corporate charitable fund, established for social and charity projects in 2016. Oleksandr is a Ukrainian tech entrepreneur and investor. While being a student at the Kyiv Polytechnic Institute, he created the first version of CleanMyMac, an app to declutter, optimize and protect Mac devices. The support and development of Ukraine is an integral part of the company’s culture.
When I followed up, I was just given generic replies that the team was working on it and that they will get back to me with a response. At ComplaintsBoard.com, we’re dedicated to creating a space where real experiences lead the conversation. For over two decades, we’ve been the go-to platform for over 50,000 individuals, championing the power of genuine feedback. Our commitment lies in showcasing honest, evidence-backed reviews, fostering a community where transparency reigns supreme. We’re more than just a complaints board; we’re a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.
Today, our team works, volunteers and donates for Ukraine. As of now, MacPaw company has donated over $9 million to help Ukrainians. And after receiving many inquiries from users of MacPaw products worldwide, the Foundation began fundraising and accepting donations to scale up its operations and help more Ukrainians. MacOS and iOS users looking for ways to secure their online experience, take care of their devices with minimum effort, and make their Macs work flawlessly. “Hi! I’m Daria, CEO and Managing Partner at SupportYourApp, a Support-as-a-Service company that has been providing secure customer and technical support services since 2010.”
Several positive reviews for MacPaw have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews. We use dedicated people and clever technology to safeguard our platform. Fast, efficient and accurate support from Bassam when I needed to activate Clean My Mac on a new Mac and one that had been wiped to replace the battery.